Keeping you safe, saving you money!

FIND QUICK ANSWERS TO YOUR QUESTIONS BELOW...

Order Status

  • Has my order shipped?
    • Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

  • How do I change quantities or cancel an item in my order?
    • Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

  • How do I track my order?
    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

  • My order never arrived.
    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  • An item is missing from my shipment.
    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Tuff Supplies customer service for assistance.

  • My product is missing parts.
    • Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Tuff Supplies customer service for assistance.

  • When will my backorder arrive?
    • Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Pricing and Billing

  • Do I have to pay sales tax?
    • You only have to pay sales tax if your shipping address is in the state of New York and New Jersey

  • I have a question on my charges.
    • Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Tuff Supplies Customer Service for further assistance.

  • What are my payment choices?
    • During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
      Tuff Supplies is proud to announce that we accept the following payment methods: Visa, MasterCard, American Express, and Discover.

  • I need a copy of my receipt/invoice.
    • Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

  • When will my credit appear on my account?
    • Credits usually take 7-10 business days from the time we receive your item(s).

  • Why is there a $25 minimum order?
    • A $25 minimum order purchase was established to reduce overhead costs and to provide our customers discount prices. Please call customer service with any exception requests 855-410-TUFF(8833).

  • When will my credit card be charged?
    • Your credit card will be charged upon confirmation of order.

My Account

  • How do I create an account?
    • 1) Click the "My Account / Order Status" link at the top right side of our site.
      2) Enter your email address.
      3) Select "I am a new customer".
      Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view Tuff Supplies Privacy Policy for more information.

  • How do I edit my account information?
    • Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

  • How much is my shipping?
    • Shipping is automatically calculated prior to submitting your payment information to Tuff Supplies. Simply add items to your cart and proceed to the Tuff Supplies Checkout page where you will be offered Shipping Method choices and their prices. If the items in your order total $99 or more, your order ships FREE! Isn't that something? FREE SHIPPING! Same great service and of course the same great safety wear...only we foot the shipping tab. Yeah, we think we're pretty great too!
      *Free Shipping EXCLUDES heavy items, hard hats and safety signs.
      **We are unable to offer Free Shipping to Canada, Alaska, Hawaii and to some APO/APE addresses.
      We ship from:San Francisco, Dallas, Atlanta, Kansas City, Chicago, New York, Boston, Philadelphia

  • I forgot my password.
    • Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  • How do I return my product?
    • Your Satisfaction is Guaranteed! We guarantee all merchandise sold by Tuff Supplies. If for any reason you are unsatisfied with your purchase simply email Tuff Supplies Customer Service for a Return authorizations request.
      Return/Exchange Procedure:

      • If you would like to return an item, please email Tuff Supplies Customer Service within 30 days of invoice with RAN in the subject line.
      • tuffsupplies.com will acquire a Return authorization Number (RAN) from the manufacturer and email it to you. Please note that this RAN must be clearly marked on all packages.
    • Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of store credit or if you wish to recieve credit to your credit card then you will be charged a 25% restocking fee. Shipping fees are non-refundable. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise. Shipping fees are non-refundable.
    • Place a NEW ORDER at tuffsupplies.com with the size and color you would like.

    Return/Exchange Policy:
    If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Supplies Customer Service. Please refer to the specific manufacturer for specific product warranty details.
    Returns must be requested within 30 days of invoice by emailing customer service. Returns will only be considered for unused items in resalable condition. All items must be returned in all original packaging and sent via UPS or insured parcel post at the customer’s expense. Please do not write on or affix any labels to the retail packaging. Defective product is subject to manufacturers' warranty policies. Tuff Supplies does not provide any additional warranty. Approved returns must be returned to Tuff Supplies within ten (10) days of receipt of authorization. The customer is responsible for return shipping fees. Credits for returned products will be applied only after the return has been received and inspected. Tuff Supplies reserves the right to cancel a return or reduce the credit amount if the product is not returned in the original packaging or if the condition of the product differs from the condition indicated at the time the return authorization was granted. To obtain a return authorization, please email Tuff Supplies Customer Service at mailto:customerservice@tuffsupplies.com LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED.
  • I received the wrong product.
    • If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product

  • When will my order ship?
    • Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

    Buyer's Guide

    • How do I buy/redeem a gift certificate?
      • To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

    • How do I find my product?
      • To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

    • How do I navigate the site?
      • To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

    • How do I use a coupon?
      • After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

    Shipping and Returns

    • Do you ship to my country?
      • Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately Tuff Supplies cannot ship to your country at this time.

    • When will my order ship and what are my shipping charges?
      • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

    • What is your return policy?
      • Tuff Supplies offers a 30 day money-back guarantee on all products.
        If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Supplies Customer Service.
        Please refer to the specific manufacturer for specific product warranty details.
        Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of store credit or if you wish to recieve credit to your credit card then you will be charged a 25% restocking fee. Shipping fees are non-refundable. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise. We do not accept returns on international orders.
        LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED.
        Return/Exchange Procedure:

        Simply email Tuff Supplies Customer Service with RAN in the subject line.
        tuffsupplies.com will get a Return authorization Number (RAN) from the manufacturer and email it to you. Please note that this RAN must be clearly marked on all packages.
        Place a NEW ORDER at tuffsupplies.com with the size and color you would like.

    • All prices quoted in U.S. Dollars

    Additional Support

    Guarantees

    • Low Price Guarantee
      • Tuff Supplies takes a good value very seriously.
        That's why we are always looking for better sources to provide top quality merchandise at the lowest possible cost to our customers. In the unlikely event that you find someone out there with a better price for the same item, we will match it and give you an extra 5% off of your entire order, just for bringing it to our attention.
        Tuff Supplies works hard to protect you from high prices!

    • Tuff Supplies Total Satisfaction Guarantee
      • Your Satisfaction is Guaranteed!
        We guarantee all merchandise sold by Tuff Supplies. If for any reason you are unsatisfied with your purchase simply email Tuff Supplies Customer Service for a Return authorizations request.
        At tuffsupplies.com we are committed to the highest quality in all we sell. We measure our success by one standard: Total Customer Satisfaction. Taking this commitment one step further, we now offer this exclusive Total Satisfaction Guarantee: If you are not satisfied with the performance of your Tuff Supplies product, at your request Tuff Supplies will will replace or exchange the product.
        All requests must be submitted within 30 days of invoice by emailing customerservice@tuffsupplies.com.

    • Privacy Policy
      • We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

    • Security
      • This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.