How do I return an item?
Your Satisfaction is Guaranteed! We guarantee all merchandise sold by Tuff Supplies. If for any reason you are unsatisfied with your purchase simply email Tuff Supplies Customer Service for a Return authorizations request.
Returns Instructions1. Click here and login;
2. Select the order you are returning;
3. Choose package opened, request type and explain the reason you are returning the item;
4. Submit the request;
Exchange Instructions1. Click here and login;
2. Select what items you are exchanging;
3. Choose package opened, request type and explain the reason you are exchanging the item;
4. Submit the request;
Once the RAM reqeust is being approved by our customer representatives you'll receive confirmation in your inbox.
Return/Exchange Policy:Returns must be requested within 30 days of invoice by emailing customer service. Returns will only be considered for unused items in resalable condition. All items must be returned in all original packaging and sent via UPS or insured parcel post at the customer’s expense. Please do not write on or affix any labels to the retail packaging. Defective product is subject to manufacturers' warranty policies. Tuff Supplies does not provide any additional warranty. Approved returns must be returned to Tuff Supplies within ten (10) days of receipt of authorization. The customer is responsible for return shipping fees. Credits for returned products will be applied using the same method as your original payment and only after the return has been received and inspected. Tuff Supplies reserves the right to cancel a return or reduce the credit amount if the product is not returned in the original packaging or if the condition of the product differs from the condition indicated at the time the return authorization was granted. To obtain a return authorization, please email Tuff Supplies Customer Service at mailto:firstname.lastname@example.org Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of in store credit. You may also request credit back to your credit card less a 25% restocking/admin fee and shipping. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise.